We work everyday with freight forwarding companies to keep shipping fees as low as possible. If you country is not on this list, please send us an email and we will inform you on how to procede with an order.
Except in the case of unforeseen circumstances, deliveries will be made within 30 (thirty) days of the date indicated in the Order Confirmation.
Shipping is calculated at check out based on the Customer’s shipping address.
Any import taxes and duties to Extra-EU countries will be paid by the customer.
Please review and take note of the General Terms of Sale (Paragraph G”Shipping and Delivery”, Paragraph H “Confirmation of Shipping and Delivery”, Paragraph I “Packaging” )
RETURNS AND REFUNDS
You have 14 (fourteen) days from receipt of delivery to return an accessory, in accordance to our General Terms of Sale.
If not expressely indicated on the Site, return shipping fees will be charged to the Customer.
We guarantee full refund of a product if:
– The request comes from the original purchaser
– The damage is NOT caused by normal wear and tear, accident, abuse, or the normal breakdown of colors and materials.
In any case, FL srl – Francesco Lionetti reserve the right to not accept a return upon checking your e-mail with pictures.
Returns of custom products are not accepted.
Images and colors of the products displayed on the site may not fully correspond to real colors due to the kind of browser or computer monitor used.
Please send us an e-mail at firstname.lastname@example.org and our customer service will be at your complete disposal!
Please review and take note of the General Terms of Sale (Paragraph J ” Returns and refunds – Withdrawal”)
PRODUCTS AND WARRANTY
FL srl – Francesco Lionetti is a manufacturer of 100% Made in Italy Genuine Leather Accessories.
We craft our products following artisanal techniques.
Please be aware that the colours displayed on this website are meant for guidance only.
Colours and measurements can sligthly vary. Please remember that all our products are handmade and slight differences can occur.
Lighting and other factors contribute to the unique nuances on our bags, wallets and backpacks.
All our products follow a careful quality check before being delivered. Genuine Leather is a very sensitive material (just like our skin!) and the surface can display small veins that assure the natural quality of our accessories.
Please review and take note of the General Terms of Sale (Paragraph N “Guarantee of Authenticity and Intellectual Property Rights”)
PAYMENTS AND SECURITY
We only accept payments in Euros.
The accepted payments methods are:
All transactions by Credit Card and PayPal are processed through their own gateway.
FL srl – Francesco Lionetti does not register your personal credit card and PayPal account information.
All payments are secured and any fraud attempt will be reported to the authority.
Please review and take note of the General Terms of Sale (Paragraph F “Payment Methods”)