Sales Terms and Conditions

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READ THE FOLLOWING GENERAL CONDITIONS CAREFULLY BEFORE USING THE SITE.

GENERAL TERMS OF SERVICE

The following Terms of Service govern the access to the Site and the services available through the Site (following the “Services”) and regulate their use.
The user of the Site and Services fully accepts all Terms of Service, guidelines and other regulations (including, but not limited to, the Privacy Policy on personal data protection, Paragraph N);
The user accepts the nature of these binding rules. At the time of registration on the Site and the subscription of Services, the user (following the “User”) is prompted to accept the Terms of Service .
If the User does not wish to accept the Terms of Service and the applicable law, please do not register and do not use the Services.

UPDATES

FL srl is able to change periodically the Terms of Service. In this case, FL srl will publish the updated version of the Terms on the Site replacing the “Last Updated” date with the date of the update. Users are encouraged to check the Terms of Service on a regular basis. The use of the Site and Services after the date that these changes were made implies acceptance by the User of the updated version of the Terms of Service.
If the User does not wish to accept the changes to the Terms of Service, please do not register and do not use the Services.

A. Company information

A.1 The Site and its contents are designed, managed and administered by the company FL srl, Via della Spada 48r, 50123 Florence (FI), VAT number 06453860485.

A.2 Site purchases made in Italy are operated by FL srl, Via della Spada 48r, 50123 Florence (FI), VAT number 06453860485.

B. Age limits

Services are not intended for people under the age of 18 (eighteen) (or minors in the User’s country’s law).

C. Registration and Services Subscription

C.1 At the time of registration or Services subscription the User must provide accurate and truthful information. The User should inform FL srl in the event of any changes to the information provided at the time of registration or subscription in order to ensure that the same User can receive messages sent by FL srl, preventing those messages from erroneously being transmitted to third parties.

C.2 If you are registered to a Service that requires prior authentication (for example, an Account or a Wish list), you agree to inform immediately FL Srl if you suspect that there has been unauthorized access to your account or that your password has been violated. Liability of the use of the User’s personal account is only attirbutable to the User, as long as such use is attributable to them or stems from the non-adoption of appropriate measures to protect your Password.

C.3 Without prejudice to every other remedy subject to the applicable law and the Terms of Service, in the event of a violation by the User of the projections of the Terms of Service, FL srl will be able to cancel your registration or subscription, block your registration and/or deny, restrict, suspend, or revoke access to the Site and Services.

D. Duration and End of Service

D.1 User registration on the Site, or their subscription to one or more Services, will be effective when the procedure is completed.

D.2 These Terms of Service, and any subsequent versions that will be published on the Site, will be effective throughout the period in which the User use the Site or Services.

D.3 You may withdraw freely and at any time from registering on the Site or subscribing to a Service, without having to justify the reason; In order to exercise this option, you must send an e-mail to info@francescolionetti.eu. FL srl is committed to confirm that you have been cancelled.

D.4 FL srl may resolve or suspend your registration or subscription of a Service at any time, with immediate effect and at their discretion, in the event of a serious non-compliance by the User with the provisions contained in the Terms of Service, except for any other legal rights. FL srl will notify the User of the resolution or suspension by e-mail. User registration or subscription will be disabled.

E. E-Services

E.1 E-Services channels (such as email, SMS, Instant Messaging, or phone) may be required to provide part of the Services.

E.2 The User agree to be contacted by FL srl for communications relating to the Services via SMS, e-mail or other E-services, and acknowledge that, in some countries, the use of mobile communication services may result in additional fees charged by the communication service provider; these costs remain the sole responsibility of the User.

F. Guarantee of Authenticity and Intellectual Property Rights

F.1 The terms “Material” and “Site” mean, respectively and not limited to, the software, implementation and use of the Site, the layout, structure and organization of the contents on the Site, as well as any Material reproduced and/or made available to the public, including, in particular, the collection and organization of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, design, distinctive signs, logos, trademarks, distinctive elements defined as trade dress or any other Material reproduced and/or made available through the Site (“Materials”).

F.2 The Material on the Site, in whole or in part, including – by way of example but not limited to – the brands, domain names, designs and models, patents and copyrights, are protected and are owned by FL srl, Via della Spada 48r, 50123 Florence (FI), Italy in the person of Giancarlo Marano. All rights, at international level, are reserved.

F.3 All trademarks, trade names, logos designs and other distinctive signs reproduced on the Site, even if not registered, are trademarks or service marks of FL srl, Via della Spada 48r, 50123 Florence (FI), Italy in the person of Giancarlo Marano. All domain names used on the Site and/or related to it belong, or are authorized, by FL srl, Via della Spada 48r, 50123 Florence (FI), Italy.

F.4 The Site is intended for private use, for personal and non-commercial purposes; the Material presented on the Site has informative and/or promotional purposes.

F.5 It is not permitted to perform, in any form and/or in any way and for any purpose, even in part, none of the following operations having the Site, Material present on the Site or related software as their object: replicate (except for personal and non-commercial use), publish, disclose, transmit, make available to the public, republish, distribute, view, remove, delete, add, or otherwise modify, create and/or use derivative works or otherwise inspired, sell or take part in any title to the sale. Download or copy, if authorized, in writing, by FL srl does not involve the acquistion of any rights, title or interest, on the Material or software by the User.

F.6 Any use not expressly allowed under these Terms of Service must be considered prohibited. Failure, by FL srl and Giancarlo Marano, to use any remedy, whether of a judicial or extrajudicial nature, does not in any case constitute a tacit consent or tolerance in relation to any violation of the Terms of Service of the Site and/or intellectual property rights of which FL srl and Giancarlo Marano have ownership and/or availability.

G. Material sent by the User

G.1 The User acknowledges and accepts that any proposal, project, idea, concept, photograph, contribution or any other content and material (with the sole exception of Personal Data) that is communicated or transmitted to FL srl through the Site or by any other means (from now on the “User Material”) is not to be considered as confidential material. By sending the User Material, you grant FL srl the right, non-exclusively and internationally, to copy, reproduce, publish, communicate, distribute or use in any other way, in whole or in part, that User Material, for the duration of the protection period recognized by the law, for advertising, promotional or product development purposes.

G.2 FL srl is not required, and will not be required in the future to
(i) keep any User Material;
(ii) to pay a fee for the use of the User Material or in relation to it;
(iii) give feedback on the transmission of the User Material and/or confirm receipt of the User Material.

G.3 The User declares and ensures that the User Material does not violate third-party rights arising from legal rules and/or contractual relationships, such as – but not limited to – copyrights, trademarks, patents, trade secrets, confidentiality rights or any other proprietary or personal rights.

G.4 With the transmission of the User Material, the User recognize the right (but not the obligation) of FL srl to copy, reproduce, publish, communicate, distribute or use in any other way, in whole or in part, that User Material, for any purpose, including, by way of example but not limited to, the purpose of advertising, promotion or development of products or other commercial purposes, without any right of you, or any third party, to receive any compensation under any circumstances. The User is, and remains, fully responsible, exclusively, for any content of the User Material.

G.5 FL srl reserves the right to refuse or delete, even without justification, the User Material, including the hypothesis in which it considers such Material to be in violation of the Terms of Use or offensive, illegal or such as to violate the rights of third parties, cause harm to third parties or threaten the safety of third parties.

H. Links to other sites

H.1 The Site may contain links to other websites. FL srl has no control over these websites and is not responsible, nor can it be held accountable, for accessibility to third-party sites or their content.

H.2 The presence of links to other websites, as well as the presence of references to third-party information, products or services in the links to the Site, does not constitute any endorsement, in any way and under any circumstances, by FL srl of the aforementioned websites, information, products or services, nor can it be interpreted as such. Any questions or comments relating to the websites in question must be addressed to the operators of the websites.

H.3 Unless with written consent from FL srl. , you are not allowed to framing, and/or replay screenshots of the Site on other websites or to create links to any part or page of the Site and/or to the Material or any part of it.

I. Authenticity of “Francesco Lionetti” branded products

I.1 The products branded “Francesco Lionetti” or linked, promoted on the Site are made with the best materials and are all MADE IN ITALY.

J. Warranty Exclusion – IMPORTANT

J.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, ITS CONTENT AND SERVICES ARE PROVIDED FOR FREE AS THEY ARE (ON AN “AS IS” BASIS) AND WITHIN THE LIMITS OF AVAILABILITY. It is not possible to provide any guarantee of the results of the study.

J.2 SINCE SERVICES ARE FREE, FL Srl STRIVES TO ENSURE THAT THE INFORMATION AVAILABLE VIA THE SITE ARE ACCURATE AND UPDATED. HOWEVER, FL Srl CAN NOT IN ANY CASE GUARANTEE THAT THE SUCH INFORMATION ARE ACCURATE NOR THAT SUCH INFORMATION ARE PRIVE OF ERRORS OR OMISSIONS AND EXPRESSLY EXCLUDES ANY GUARANTEE OR RESPONSIBILITY IN THIS SENSE. FL Srl HAS THE RIGHT TO UPDATE AND/OR EDIT THE CONTENT OF THE SITE IN ANY MOMENT WITHOUT WARNING AND WITHOUT INCURRING IN ANY TYPE OF LIABILITY.

K. Limitations of responsability

K.1 IN SOME COUNTRIES, THE FOLLOWING LIMITATIONS OR DISCLAIMERS MAY NOT BE ALLOWED, EVEN IN PART. THEREFORE, IF THIS IS THE CASE, THE CONTENT OF THIS ARTICLE MAY NOT APPLY TO YOU.

K.2 YOU ARE RESPONSIBLE FOR EVALUATING THE INFORMATION AND CONTENT YOU ARE AWARE OF THROUGH THE SITE. THE USE OF THE SITE INVOLVES TAKING ALL RELATED RISKS AND YOU TAKE ANY RESPONSIBILITY FOR ANY INTERRUPTIONS IN ITS USE, DATA LOSS AND COSTS RELATED TO THE SERVICE AND MAINTENANCE OF HARDWARE AND/OR SOFTWARE USED IN CONNECTION WITH THE SITE.

K.3 TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, THE USER ACCEPT TO EXEMPT FL SRL, THE OWNERS OF THE RIGHTS OF FL Srl THE SUPPLIERS OF SERVICES, THE REPRESENTATIVES, THE DIRECTORS OR THE ADMINISTRATORS OF FL SRL, FROM ANY LOSS OR EXPENSE, WHETHER DUE, OR OTHERWISE RESULTING, FROM THE USE OF THE SITE, SERVICES, CONTENT OF THE SITE OR RELATED TO IT, ANY LINKED SITES OR THEIR USE AS WELL AS THE LACK OF POSSIBILITY FOR ANYONE TO USE IT, THAT IS, LINKED TO ANY MALFUNCTION, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAYED OPERATION OR DELAYED TRANSMISSION, COMPUTER VIRUS OR MALFUNCTION OF THE LINE OR SYSTEM , EVEN IF THE PERSON WAS AWARE OF THE POSSIBLE OCCURRENCE OF SUCH DAMAGES, LOSSES OR EXPENSES.

L. Manleva

L.1 To the maximum extent permitted by the applicable law, you agree to indemnify and hold FL srl harmless, as well as each company controlled or related to it, as well as its respective managers, representatives, associates and employees, for any type of loss, liability, claim or judicial application (including related legal costs to a reasonable extent) that is made by a third party and due to the use by the Site User and Services. or in any case, in violation of the Terms of Service, in violation of the above Terms of Service, violation of your statements and guarantees under these Terms of Use and/or the fact that the User Material provided through the Services entails liability to third parties.

M. Applicable Law

M.1 The Terms of Service, as well as any non-contractual obligations arising from or relating to them, are governed by the rules of Italian law and must be interpreted according to it (excluding the rules on private international law); the application of the mandatory rules of the User’s place of residence remains. All disputes arising, or relating to the Terms of Use or any non-contractual obligation arising from or related to them, will be settled exclusively by the Italian courts or by the courts of your place of residence if you impose an imperative rule under applicable law.

N. Personal Data Protection

N.1 Before uploading or providing personal data on the Site, please read FL srl’s Privacy Policy carefully.


GENERAL TERMS OF SALE

Last Updated June 2020

General Terms of Sale

A.1 These general Terms of Sale (hereafter, “General Terms”) govern all sales of FL srl-Francesco Lionetti products (hereafter “Products” or “Product”) concluded remotely on the website www.francescolionetti.eu (hereafter, the “Site”).

A.2 The remote sales service governed by the General Terms is reserved only for consumers (below, “Customers” or “Clients”); ‘Consumers’ are individuals over the age of 18 who act for purposes unrelated to their business, business, crafts or professional activities.

A.3 The language used for the conclusion of sales contracts through this Site is Italian.

A.4 Customers are required to read carefully the General Terms, available on the Site, in order to become aware of them, to store and reproduce them. FL srl (as defined below) will send a copy of the General Terms to the Customer under article 5.10 of these General Terms. Contracts concluded with customers will be archived by FL srl for the period under current law.

B. Seller Coordinates

The seller is FL srl, Via della Spada 48r, 50123 Florence (FI), VAT number 06453860485.

C. Information about products and their availability

C.1 Information about the Products, together with the Product Codes and their price, is available on the Site.

C.2 The Products available on the Site represent a selection of items normally available in the store; FL srl does not guarantee that the Products available on the Site are also present in the store. The graphical representation of the Products displayed on the Site may be different from reality; the Customer will therefore have to rely solely on the description of the Product and the characteristics of the product reported on the Site.

C.3 FL srl reserves the right to limit, at any time, the quantity and/or type of Products that can be purchased on the Site. The style, templates, and colors of the Products described on the Site can be changed without warning. During the purchase process, if it is not possible to fulfill the order due to the lack of availability of the product ordered, the customer will be notified via a message. FL srl is not liable to the Customer if a Product is not available before the conclusion of the contract.

C.4 FL srl is under no circumstances responsible for any errors resulting from the failure of the Customer’s connection to the Site.

D. Price

D.1 The price of the Products listed on the Website is expressed in Euro and includes all applicable taxes. Any delivery costs must be added to the price of the Products, which will be listed separately in the order form, if provided.

D.2 FL srl constantly checks the accuracy of the prices indicated on the Site; however, it is not possible to guarantee that there are no errors. In the event of an error in the indication of the price of a Product, FL srl will reject the order and offer the customer the opportunity to purchase the Product at the correct price. If the error is found after the order is completed, FL srl will offer the Customer the opportunity to cancel the order.

E. Performance

E.1 The Site reports the essential features and price of each Product. The information on the Site does not constitute an offer from FL srl.

E.2 Before submitting an order proposal through the Site, you are required to carefully read all the instructions provided during the purchase process (including delivery costs, conditions for the exercise of the right of withdrawal and privacy statement) as well as these General Terms.

E.3 To purchase the Products the customer must (i) add the selected Products in the “Cart” by clicking on the appropriate button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Terms and (v) transmit the order proposal to FL srl via the Site.

E.4 The transmission of the proposed order constitutes a purchase proposal for the selected products, governed by these General Terms and binding on the customer, except for the right of withdrawal provided for in the next Paragraph J. The transmission of the order proposal by the Customer entails the obligation of the customer to pay the price of the products ordered.

E.5 Before submitting the order proposal, the Customer has the opportunity to make any corrections/changes to the data entered following the appropriate procedure indicated on the Site (by way of example but not limited to, the Customer has the opportunity to change the quantity of the Products he intends to buy by adding or deleting one or more Products from the “Cart”).

E.6 The form with the proposed order and the customer’s data relating to the proposed order will be retained by FL srl for the period of time provided by the current legislation, as described in the Privacy Statement.

E.7 FL srl may, at its discretion, refuse an order proposal within 30 days of receiving it. In that case, no amount will be owed by the Customer to FL srl.

E.8 The contract between FL srl and the Customer ends when the Customer receives confirmation from FL srl of the acceptance of the order proposal (“Confirmation of Order”). The acceptance (or refusal) by FL srl of the proposed order will be forwarded to the Customer at the e-mail address indicated by the Customer in the order proposal.

E.9 If one or more products ordered are not available, the customer will be notified by e-mail. In this case, the order proposal is cancelled, or accepted only for the available products. In the case of partial acceptance, the Customer is required to pay only the price for the Available Products (if the payment is made by credit card, the customer will only be charged the amount corresponding to the Available Products).

E.10 In accordance with article 51 forecasts, Section 7, of Legislative Decree 206 of 6 September 2005 (“Consumer Code”), the Order Confirmation will contain a summary of the essential characteristics of the Purchased Products, the detailed indication of the price and methods of payment, information relating to delivery costs, if provided, the conditions and methods of operating the right of withdrawal (including the exclusion of the right of withdrawal in the case of Custom Products) , an address to which to complain, information about after-sales assistance services and existing commercial guarantees, and a copy of these General Terms.

E.11 After you receive the Order Confirmation, the order can no longer be cancelled or changed. The return of the Products already shipped must be made in accordance with the procedure provided in Paragraph L.

E.12 The risk of loss or damage of the Products is transferred to the Customer at the time when the customer (or a third party he has designated and other than the carrier) enters materially in possession of the Products.

F. Payment Methods

F.1 You will be able to pay for the Products contained in the order proposal and the shipping costs, if provided, by credit card, PayPal or bank transfer.

F.2 FL srl accepts payments made through the following credit cards:

Visa;
MasterCard;
American Express.

F.3 Transactions will be charged to your credit card only after: (i) we have verified the data of the credit card; (ii) it has been received authorization for the issuer to be charged the credit card used by the customer, and (iii) availability of the products have been confirmed by FL srl.

F.4 In some cases (such as for instance, the purchase of Custom Products, which will be reported on the Site before the customer forwards the order proposal) the charge of transactions on the customer’s credit card will be made only after: (i) the credit card information has been verified; and (ii) has been granted permission to charge the credit card used by the customer.

F.5. Unless article F.4 is required, no charge will be made to the credit card at the time of the transmission of the order proposal, except for the temporary charge if necessary to verify the validity of the credit card. It is understood that, as a result of the fulfillment of the order, this temporary charge will be cancelled and replaced by the charge corresponding to the amount owed by the Customer. The temporary charge will also be cancelled if the order is cancelled.

F.6 Payments can also be made by bank transfer. All costs and expenses (including any fees associated with the bank transfer that may be charged, from time to time, to the Customer from your bank, remain the responsibility of the customer. The payment must be made no later than 3 (three) business days from the date of Confirmation of Order.

F.7 If, for any reason, within the deadline in Paragraph F.6 it is not possible to charge the credit card the amounts owed by the Customer (or, in the case of a bank transfer, the funds corresponding to these amounts are not available in the bank account of FL srl), it will not be possible to execute the contract and the order will be cancelled.

F.8 For each order FL srl will issue a special invoice that will be sent to the Customer by e-mail or by post in accordance with the current regulations. The invoice will be issued based on the information provided by the Customer at the time of the order. Changes to the invoice after it is issued are not allowed.

G. Shipping and Delivery

G.1 Purchased products will be delivered by courier selected by FL srl on working days. The Products will be delivered to the address indicated by the Customer in the order proposal. No deliveries are made to mailboxes.

G.2 Unless major force events or unpredictable circumstances occur, deliveries will be made within 30 (thirty) days of the date indicated in the Order Confirmation. In the event of non-delivery within the above deadline, you will be able to terminate the contract and FL srl will have to reimburse without delay all expenses incurred as a result of the contract.

G.3 At the time of delivery the Customer (or a delegate) must:
(i)check that the number of packages in delivery is the same as the one shown in the delivery; (ii) check that the packaging and its seals are undamaged, unwet or altered in any way; (iii) subscribe to the delivery document; and (iv) If requested by the Courier, present an ID. Any damage to packaging and/or products or failure to match the number of packages or indications, should immediately be challenged in writing on the bubble of Courier delivery. Once you have signed the document of the Courier without the Customer raising any exceptions, the Customer will not be able to dispute external features of the delivered package; understood that the Customer will be able to raise objections even later, according to Paragraph J.

G.4 Delivery costs, if chargeable to the Customer, will be highlighted separately in the order form.

H. Confirmation of Shipping and Delivery

H.1 FL srl will send you an e-mail confirming that the User’s order has been shipped (with the courier tracking number) after the Products have been shipped.

I. Packaging

I.1 Products purchased on the Site are delivered using normal non-custom standard packaging.

J.  Returns and refunds – Withdrawal

J.1 Under Article 52 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) days of the date on which the Customer (or his delegate at the receipt of the Products) enters materially in possession of the Products themselves or, in the case of a distributed delivery, from the day the Customer enters materially in possession of the last Product.

J.2 In order to exercise the right of withdrawal, you must send by e-mail or traditional mail, within the deadline set out in Article J.1:
• a communication that highlights the Customer’s intention to exercise the right of withdrawal to meanings of Article 52 of the Consumer Code; such communication must contain the following information: (i) Product indication for which you wish to exercise your right of withdrawal; (ii) order number and (iii) if the customer has paid the Products by bank transfer, the IBAN code of the Customer on whom the refund should be made. The communication must be transmitted to the following address:

FL srl – Francesco Lionetti
Via della Spada, 48r
50123 Florence (FI)
Italy
info@francescolionetti.eu
c.a. Online Sales Assistant

J.3 Within 14 (fourteen) days of the notice of withdrawal (transmitted in accordance with the previous article J.2) the Customer will have to return to FL srl the Products purchased by sending the same to the following address, choosing the method of shipping most appropriate to the value of the Products:
FL srl, Via della Spada 48r, 50123 Florence (FI), Italy.
Unless otherwise stated on the Site, the costs for the return of the Products to FL srl are borne by the Customer. Products must be returned intact, unused, undamaged, and with any labels still attached. The Customer is solely responsible for the possible decrease in the value of the Product resulting from a manipulation of the Product other than that necessary to ascertain its nature, characteristics and operation.

J.4 FL srl will provide a full refund of the sums paid by the Customer, including any reasonable delivery costs, within 14 (fourteen) days of the date FL srl received the Products returned by the Customer. This refund will be made by FL srl with the same payment methods used by the Customer for the initial transaction, unless otherwise expressed agreement between the parties and provided that the Customer does not have to incur additional costs in the face of that refund.

J.5 Products purchased on the Site can be returned, within the deadline specified in Article J.1, in the Francesco Lionetti Boutique in Via della Spada 48r, 50123 Florence (FI), Italy. At the Francesco Lionetti boutiques, no cash refunds are made but only with voucher issues, the refund will be made according to the procedure provided for articles J.3 and J.4.

K. Custom Products

K.1 In accordance with Article 59, paragraph 1, letter c), the Consumer Code, the right of withdrawal does not apply to orders relating to Custom Products such as, but not limited to, products on which the customer’s initials are engraved on the basis of the specific information provided by the Customer on the Site.

L. Products Replacement

L.1 Remaining the customer’s rights under Articles J and M of these General Terms and excluding the Custom Products referred to in Article K, FL srl recognizes the possibility of replacing the Products purchased on the Site. To do this, you must when receiving the Products,
(I) Contact FL srl via email at: info@francescolionetti.eu;
(II) specifying the Products to replace, clearly indicating the code, size and size color (as indicated on the Site) of the new Products you want to receive;
(III) no more than 14 (fourteen) days from the date you received the Products, send them to FL srl in the original state where they are at the time of reception (avoiding detaching labels), along with the instructions as indicated in the previous Article L.1 (II).
Unless otherwise stated on the Website, the cost of delivery related to the return of the Products are paid by the Customer.

L.2 Products must be returned intact, unused, undamaged, and with labels still attached. The Customer is solely responsible for the possible decrease in the value of the Product resulting from a manipulation of the Product other than that necessary to ascertain its nature, characteristics and operation.

L.3 FL srl will refund the amount paid by the Customer with the same payment methods used by the Customer for the purchase, no later than 14 (fourteen) days after FL srl received the Returned Products.

L.4 FL srl will agree to replace it after checking the availability of the required Replacement Products.

L.5 The replacement will be evaded by FL srl with the same methods used for each new order, and will therefore apply the same terms and conditions applied to the customer’s initial order as required by these General Terms. If the price of the Replacement Products is the same as those initially purchased, FL srl will withn the sum initially paid by the customer for the latter. In the case of price difference, it will be paid by FL srl to the Customer, if at fault; on the contrary, if in excess, FL srl will ask the Customer to pay that difference. Any shipping costs will be customer’s load if provided.

M. Lack of conformity

M.1 If products sold by FL srl are to present production defects or any alleged compliance defects, you will be required to contact online support, by email or post, at the following address:

FL srl – Francesco Lionetti
Via della Spada, 48r
50123 Florence (FI)
Italy
info@francescolionetti.eu
c.a. Online Sales Assistant

M.2 The sale of the Products is subject to the legal guarantees provided by Articles 129, 130 and 132 of the Consumer Code. Under these regulatory forecasts, the customer has the right to obtain the total restoration of the compliance of the asset by, at his choice, repair or replacement, and without any expense at his expense. If one of these remedies is objectively impossible or excessively burdensome compared to the other, according to Article 130, paragraph 7, of the Consumer Code, the Customer may obtain a fair reduction in the price of the Products or, alternatively, the termination of the contract.

M.3 In the event that the Customer requests the repair or replacement of the Products due to an alleged defect in compliance with the products in the terms of this article M, the delivery costs for the return to FL srl of the Products to be repaired or replaced, as well as all the costs of returning to the Customer of the Products repaired or replaced , will remain solely at the expense of the customer

N. Guarantee of Authenticity and Intellectual Property Rights

N.1 FL srl guarantees the authenticity of all Products purchased on the Site. The “Francesco Lionetti” branded products are made from Italian materials, are manufactured by Italian artisans and are all strictly and fully MADE IN ITALY.

N.2 All figurative and/or form “Francesco Lionetti” trademarks, present on products, related accessories and/or packaging, as well as all illustrations, images and logos protected by copyright, and, more generally, all intellectual property rights related to the Products, are and will remain exclusive ownership of FL srl in the person of its founder Giancarlo Marano and his legal representative Cesare Cimei.

O. Applicable Law

O.1 This General Terms and, consequently, contracts with customers are governed by Italian law (in particular, the Consumer Code and Legislative Decree No. 70 of 9 April 2003, “E-commerce Decree”) and must be interpreted according to it.

P. Contacts

P.1 For more information and support on the website or how to buy online, please contact FL srl at:

FL srl – Francesco Lionetti
Via della Spada, 48r
50123 Firenze (FI)
Italy
info@francescolionetti.eu


For more information please visit:

DIRECTIVE 97/7/EC (on the Protection of consumers in respect of distance contracts), amended by DIRECTIVE 2007/64/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL Text with EEA relevance of 13 November 2007.

DIRECTIVE 2000/31/EC ( on Certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce) )