Returns and Refunds

Back to handmade quality

You have 14 (fourteen) days from receipt of delivery to return an accessory, in accordance to our General Terms of Sale.
If not expressely indicated on the Site, return shipping fees will be charged to the Customer.

We guarantee full refund of a product if:
– The request comes from the original purchaser
– The damage is NOT caused by normal wear and tear, accident, abuse, or the normal breakdown of colors and materials.

In any case, FL srl – Francesco Lionetti reserve the right to not accept a return upon checking your e-mail with pictures.

Returns of custom products are not accepted.

Images and colors of the products displayed on the site may not fully correspond to real colors due to the kind of browser or computer monitor used.

Please send us an e-mail at info@francescolionetti.eu and our customer service will be at your complete disposal!

Please review and take note of the General Terms of Sale (Paragraph J ” Returns and refunds – Withdrawal”)